Developing Emotional Intelligence
Emotional Intelligence (EQ) and Cultural Intelligence (CQ) are vital strengths which help us to successfully navigate diverse situations / environments.
EQ is primarily about the self: building self-awareness, self-management, social awareness, and relationship management; being cognisant of how our behaviour affects others is at the heart of emotional intelligence. Though emotions are universal, the interpretations of those are culturally determined. Challenges usually arise when we detect and respond to the emotional expressiveness from people who grew up with a different set of guidelines for what is appropriate in certain situations. Hence, culturally intelligent people apply EQ to recognising, understanding the belief and value systems as well as physical expressions (emotions / body language) of people from different cultural backgrounds.